Buy ASUS TUF Gaming A15 (FA507N

Shopping FAQ

PLACING ORDER

1. How do I place an order?

Browse or search by item -> Add to cart -> Click on shopping cart [checkout] -> Login or create an account -> Fill out order detail [Payment method & Shipping/Billing information] -> Complete order by submitting the order [will receive confirmation number on the page and e-mail]

Telephone Format: (1234567890) no dash lines or brackets needed, simply enter your whole phone number.

In regards to shipping addresses, please note that we do not send to PO Boxes/APO/DPO/FPO. We also do not ship internationally, to hotels, military bases, schools, churches, and hospitals.

2. Can I make changes to my order?

Most orders are transmitted almost immediately to our warehouse, where they're processed and shipped out. Therefore we suggest customer to cancel the order and place a new order to prevent errors.

If your order has already been transmitted to our warehouse for shipping, you will not have option to cancel the order and it will ship as is.

3. What should I do if I'm having trouble placing an order?

For any technical difficulties you are experiencing with our website, please call us toll-free at 1300-88-3495, or chat : https:///ASUSMYbot Monday – Friday, 9am – 6pm, or email us at [email protected]

4. Can I place an order over the phone?

We can assist via a walkthrough by phone but we are unable to place an order for you (due to the financial information required). Please call us toll-free at 1300-88-3495, or chat : https:///ASUSMYbot Monday – Friday, 9am – 6pm, or email us at [email protected], and our knowledgeable and friendly Customer Service representatives will walk you through the process.

5. What is the order processing time like?

Orders are processed Monday through Friday during normal business hours and will not be processed during weekends and/or holidays. Orders received before 12pm are processed within the same business day. Please note that on certain occasions, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and rest assured that we make every effort to process your order as quickly as possible.

Disclaimer

Please note that order confirmations will only come from [email protected]. If you receive an order confirmation from another email address, please contact us directly by calling us toll-free at 1300-88-3495, or chat : https:///ASUSMYbot Monday – Friday, 9am – 6pm, or email us at [email protected]

PAYMENT

What payment methods can I use to pay my order?

FPX, MasterCard®, Visa®, e-wallet, Atome and 0% Credit Card Installment  

When does my credit card get charged?

At the time you place your order, we'll charge your card for the total amount plus all applicable taxes and shipping charges (if any).

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

SHIPPING & DELIVERY

We offer free shipping on all orders with no minimum spend.

1. Do you offer weekend delivery service option?

Weekend delivery is not an available shipping option.

2. Do you ship to an APO/FPO/P.O. Box addresses?

No.

3. Can I pick up my order?

We currently do not have an option for orders to be picked up.

4. Can I have my order redirected to another address if my order has already been shipped?

If there was an error on your address when placing your order, please feel free to reach out to us so we can do our best to fix it. However, we are unfortunately not able to update all shipments.

4. Do you ship internationally?

No, we do not currently ship internationally.

5. Why do you require a signature to receive a package?

Our shipments contain valuable equipment and we want to ensure that our customers receive their products safely. As such, signatures are required on most orders. If you will not be at the shipping address to accept delivery of your order, consider shipping the item to an address where you or someone you trust will be available to sign for your package. We highly encourage customers to ship to their billing address to facilitate a faster turnaround time.

6. What happens if I am not available to sign for my order?

Most of our carrier make up to three attempts to deliver a package. After three delivery attempts, our carrier will return your order to us.

7. What should I do if my shipment is lost or delayed?

Please notify carrier and call us within 2 business days toll-free at 1300-88-3495, or chat : https:///ASUSMYbot Monday – Friday, 9am – 6pm, or email us at [email protected], and we will initiate a thorough search of your shipment with the carrier.

8. What should I do if my shipment arrives damaged?

If your product was damaged in transit, please notify carrier and call us within 2 business days toll-free at 1300-88-3495, or chat : https:///ASUSMYbot Monday – Friday, 9am – 6pm, or email us at [email protected] to report a damaged shipment.

9. What should I do if my shipment is missing an item(s)?

Please notify carrier and call us within 2 business days toll-free at 1300-88-3495, or chat : https:///ASUSMYbot Monday – Friday, 9am – 6pm, or email us at [email protected] to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at store.asus.com/my makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

PRODUCT RETURN

1. Return Policy

a. Within 7 days from receiving your product, buyer may only apply for the refund and/or return of the Item in the following circumstances:

(i) Defective product

(ii) Dead on arrival

(iii) Damaged due to shipping carrier

(iv) Incorrect product

(v) Missing accessories

b. Any returns received 8-calendar days or more will be returned and deemed no longer eligible for return.

c. Circumstances other than scenarios listed in 1(a) will not be eligible for any return/refunds.  

d. Software is not eligible for refund but we can exchange if the software is defective, blank, or the wrong set was shipped.

e. When submitting the refund/return request, customers must ensure that:

(i) They have proof of purchase (Transaction ID/order number, invoice or delivery order).

(ii) The goods are returned in the original packaging along with all original accessories, and their respective packaging.

f. In the event of a refund, ASUS shall refund the customer based on these payment methods: Bank Transfer (Customers will be contacted to provide their banking details)

g. ASUS shall bear the cost of return shipping based on the scenarios listed in 1(a)

h. Transfer of title and risk of the Products will remain with the Customer until the Products have reached the return destination. Hence, ASUS will not be liable in any manner until the product has reached the return destination.

i. The returned product will be inspected once received by ASUS and in the event the product do not meet the requirement per stated in 1d, ASUS may send the product back to the customer at the customer’s cost and/or refuse to provide a refund.

j. The approval of your request for refund and return will be made by ASUS in its sole discretion. Buyer acknowledges and agrees that ASUS decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against ASUS or its affiliates in relation to such decision.

2. How do I return a product?

To return a product you will need to contact us via Toll Free : 1300-88-3495, or chat : https:///ASUSMYbot Monday – Friday, 9am – 6pm, or email us at [email protected]

3. Do I have to pay for return shipping?

If any condition(s) listed in 1(a) meet within 7 days from the purchased date we will provide a free return.

Contact Us

For general inquiries about this Shop and order/delivery status, please contact ASUS Customer Service, which can assist to solve your questions on behalf of VSTECS ASTAR.

Helpline: 1300-88-3495

Email: [email protected]

Chat: https:///ASUSMYbot

For payment-related questions (such as payment status, failure of payment etc.), please contact VSTECS ASTAR SDN BHD:

Call : 011-10932767

Email: [email protected]